General Questions

Q: What is an online notary?
A: An online notary is a commissioned notary public who performs notarizations electronically using secure audio-video technology. This allows you to notarize documents remotely, from the convenience of your home or office.

Q: What types of documents can be notarized online?
A: We can notarize a wide range of documents, including affidavits, power of attorney, real estate documents, and other legal paperwork. However, some documents may require in-person notarization per state regulations.

Q: Do I need to be in a specific location to use your online notary service?
A: Our online notary services are available to U.S. residents and international clients, depending on the legal requirements of the jurisdiction where the document will be used.

Payment and Refund Policy

Q: Are all sales final?
A: Yes. Due to the nature of notarial services, all sales are final. Once a notarization has been completed, we cannot offer refunds, as the service has been rendered and is legally binding.

Q: What if my document is rejected by another party?
A: Our notaries follow all legal requirements to ensure a proper notarization. However, it is the customer’s responsibility to verify that the receiving party will accept electronically notarized documents. We recommend checking with the recipient before proceeding with online notarization.

Q: What if I experience technical issues during my appointment?
A: If technical difficulties prevent a notarization from being completed, we will work with you to reschedule at no additional cost. However, if the notarization is completed, no refunds will be issued.

Legal Protections and Responsibilities of the Notary Public

Q: What protections does a notary public have?
A: A notary public is not responsible for the content of the document being notarized. Their role is solely to verify identity, witness signatures, and ensure compliance with notarial laws. A notarization does not validate the legality or enforceability of a document.

Q: Can a notary refuse to notarize a document?
A: Yes. A notary must refuse a notarization if:

• The signer’s identity cannot be verified.

• The signer is unwilling or appears to be under duress.

• The document is incomplete or contains blank spaces.

• The notarization would violate state or federal laws.

Q: Is a notary public liable for any issues with my document?
A: A notary public’s role is limited to verifying identity and witnessing signatures. They are not responsible for any legal disputes related to the document’s content. If there are errors in the notarization itself, we will work with you to correct them as permitted by law.

Q: How do I know my document is secure?
A: Our online notary platform uses industry-standard encryption and security measures to protect your information. Additionally, online notarizations are recorded to provide a secure audit trail.